Help Desks
| Department | Tel | Scope of Business |
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Equity Services |
886-2-2514-1482 886-2-2514-1431 886-2-2514-1492 |
Settlement, lending auction, block, supplementation, out-trade, default, account correction and day trade |
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886-2-2514-1482 886-2-2514-1431 886-2-2514-1231 |
Emerging stock, open-end fund, gold trade payment settlement |
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886-2-2514-1482 886-2-2514-1231 |
Trade settlement and transfer of securities firms and custodian institutions |
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886-2-2514-1231 886-2-2514-1431 |
Borrowing of securities |
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886-2-2514-1492 886-2-2514-1431 |
Exchange traded fund (ETF) |
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886-2-2514-1431 886-2-2514-1176 |
Securities conversion/redemption/repurchase/treasury stock cancellation and transfer |
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886-2-2514-1176 886-2-2514-1431 |
Securities custody, withdrawal, online statement reception and inquiry |
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886-2-2514-1148 886-2-2514-1481 |
Mail reception and delivery |
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886-2-2514-1399 886-2-2514-1467 |
Apply for release：Transaction processing on account data including transfer operations between different investors（e.g.: trading code 130, 131, 513、543、A63、671） |
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886-2-2514-1399 886-2-2514-1467 |
Apply for release：Transaction processing on non-account data including client’s ID or business ID change（e.g. : trading code 140、722、146） |
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886-2-2514-1452 886-2-2514-1205 |
Pledges |
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886-2-2514-1399 886-2-2514-1452 |
Public tender offer and purchase of dissenting shareholder shares |
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886-2-2514-1452 886-2-2514-1140 |
Call (put) warrant |
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886-2-2514-1467 886-2-2514-1140 |
Book-Entry operations for securities trusts |
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886-2-2514-1399 886-2-2514-1140 |
Trading convertible bond or exchangeable corporate bond by price negotiation |
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886-2-2514-1467 886-2-2514-1140 |
Abandonment of securities without stock affairs |
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886-2-2514-1205 886-2-2514-1540 |
Attachment |
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886-2-2514-1452 886-2-2514-1540 |
Book-Entry operations across securities firms branches |
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886-2-2514-1467 886-2-2514-1540 |
Margin purchase and short sale |
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886-2-2514-1399 886-2-2514-1205 |
Borrowing or lending money in connection with securities firms |
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886-2-2514-1399 886-2-2514-1205 |
Non-restricted purpose loan in connection with securities firms |
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886-2-2514-1452 886-2-2514-1399 |
Maintenance of court account information |
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886-2-2514-1205 886-2-2514-1467 |
Handling of abnormal bank account number |
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886-2-2514-1200 886-2-2514-1210 886-2-2514-1220 |
ePASSBOOK Customer Service hotline |
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886-2-2719-5805#883 886-2-2514-1161 |
Paper for participant’s application for vouchers, consumables of IT |
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886-2-2514-1179 |
Account opening and seal change of participants |
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886-2-2514-1179 886-2-2514-1423 |
TDCC’s business briefing |
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886-2-2514-1423 |
Application for computerized operation of basic client data |
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886-2-2719-5805#883 |
Change of delivery associated persons |
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886-2-2514-1179 |
STO |
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886-2-2514-1136 886-2-2514-1157 |
Transfer service for document on transfer, inheritance, and gift between private individuals |
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Fixed Income Services |
886-2-2719-5805 # 309、830、556、299、343、806 |
Application for Opening, Modifying, and Closing Accounts, and Changing Seals at Securities Firms |
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Application for Opening, Modifying, and Closing Accounts, and Changing Seals at Clearing and Settlement Banks |
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Issuer Account Opening, Modification, Account Closure, or Seal Change, and Application for Short-Term Securities Registration System and Certificate Data Modification |
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Guarantor Application for the Use of the Short-Term Bill Registration System, Seal Change, and Modification of Documentary Information |
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Application for the Use of Declaration Platform, Seal Change, and Certificate Information Update by Overseas Structured Product Issuers/Principal Agents/Onshore Agents |
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886-2-2719-5805 # 175、177、488、816、805 |
Consultation on Non-Physical Issuance and Registration of Commercial Paper |
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Consultation on Overseas Structured Product Business and Application for Product Registration |
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Digitization of Bills Clearing Settlement Documentation Operations (BCSS) |
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Electronic Delivery of Bond Transaction Notes and Bond Passbooks (SMART) |
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Operations Assisting Securities Firms in Handling Exempted Guaranteed Commercial Paper Underwriting Limit Control |
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886-2-2719-5805 # 822、825、827、820、826、824 |
Short-Term Bills Clearing Settlement System Operations (BCSS) |
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Short-Term Bills Interest Rate Benchmark Transmission Operations (SIRIS, TAIBIR) |
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Synchronous Delivery of Bond Settlements (BCSS) and Cross-System Transfers (SMART, BCSS) |
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Bond Principal and Interest Repayment (Payment Account Setup, e-Reporting) |
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Short-Term Bills Deduction Documentation Operations |
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Short-Term Bills Registration System - CP2, NCD |
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Fund & Global Services |
886-2-2514-1294 |
Open-End Beneficiary Certificate Dematerialized Issuance Service |
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886-2-2514-1159 |
Onshore and Offshore Fund Transaction Platform Service and Onshore Fund Centralized Settlement System |
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886-2-2514-1345 |
Delegated to Review Public Offering, Follow-on Offering and Extension Application of a Securities Investment Trust Fund |
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886-2-2514-1158 |
Fund Order-Routing Service |
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886-2-2514-1163 886-2-2514-1752 |
Offshore Fund Information Reporting and Announcement Operations Service |
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886-2-2514-1271 |
Conducting Cross-Border Securities Custody Business |
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Issuer Services |
886-2-2514-1259 886-2-2514-1424 |
Notification of Issuer Account Opening, Account Closure, or Change |
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886-2-2514-1396 886-2-2514-1316 886-2-2514-1154 |
Operations Concerning Dematerialized Registration and Issuance/Settlement, ECB, and ESOP Conversion/Stock Options |
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886-2-2514-1116 886-2-2514-1757 |
Fixed Income Securities Registration and Delivery Operations |
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886-2-2514-1567 886-2-2514-1316 |
ETF and ETN Subscription and Redemption Operations |
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886-2-2514-1154 886-2-2514-1254 |
Convertible Corporate Bond Conversion Operations |
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886-2-2514-1389 886-2-2514-1272 |
Specific Custody Account Operations |
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886-2-2514-1424 886-2-2514-1757 |
Securities Holder List Issuance Operations |
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886-2-2514-1553 886-2-2514-1567 |
Operations Concerning Directors' Pledged Acquisitions |
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886-2-2514-1553 886-2-2514-1493 |
Cash-for-share Conversion/Merger Sales and Dematerialized Exit Operations |
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886-2-2514-1116 886-2-2514-1567 |
Application by Listed and OTC Companies for Information on Holders of 5% or More of Shares |
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886-2-2514-1188 |
Conducting Operations Related to the Electronic Voting (eVoting) Platform, the Shareholder Video Conference (eMeeting) Platform and the eNotice Platform for Stock Affairs |
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886-2-2514-1254 |
Application to Suspend Transfer Register Operations |
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886-2-2514-1289 |
Application for Project Register Operations, Application for ETF Register Data Digitization Operations |
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886-2-2514-1291 |
Processing Operations Related to C.A.Net System |
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886-2-2514-1288 |
ESG IR Platform |
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Equity System Development |
886-2-2514-1565 |
Technical Services for the Use of the Stock Exchange Host Data Exchange System |
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886-2-2514-1541 |
Technical Services for Data Exchange (STP) and Central Depository Information Automation Filing System |
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886-2-2514-1570 |
MTS Connectivity Technical Service for Futures Clearance System and Technical Service for Cross-Border Custody Systems |
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Fixed Income System Development |
886-2-2514-1891 |
Development and Maintenance of Bills and Bonds Systems |
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Development and Maintenance of Funds Systems |
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Development and Maintenance of Shareholder eServices |
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IT Infrastructure |
886-2-3789-7630 886-2-3789-7665 |
Contacting and Coordinating with Participants Before the Online Application Process, Providing Maintenance Services for Connected Terminal Equipment, and Handling Other Matters Related to the Connection Application between Our Company and the Participants |
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Digital Development & Information Security |
886-2-2175-4766 |
Digital Services Research and Development |
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Data Analysis and Development |
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Promoting and Implementing Information of Security Policies and Defense Mechanisms |
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Corporate Strategy & Public Affairs |
886-2-2514-1390 886-2-2514-1434 |
Operations Concerning Handling Board Meetings, Shareholder Meetings, and Other Meeting-Related Matters |
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886-2-2514-1121 |
Conducting Business Planning, Research Analysis, and Other Business Operations |
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886-2-2514-1324 |
Maintaining Public Relations, Promoting Financial Education, and Participating in Social Charity Events |
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886-2-2514-1300 |
Managing the Operations of the Taiwan Stock Museum |
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General Administration |
886-2-2514-1340 |
Responsible for General Affairs, such as Procurement and Construction and Renovation Projects |
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886-2-2514-1173 |
Conducting Wealth Management and Document Management Operations |
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886-2-2514-1385 |
Handling Organizational Structure, Human Resource Planning, Personnel Management, and Other Related Operations |
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Intermediaries Compliance & Inspection |
886-2-2514-1469 886-2-2514-1226 886-2-2514-1213 886-2-2514-1311 |
Conducting inspections and offering guidance to securities firms in connection with TDCC's operations and internal audits, among other business activities |
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Auditing operations related to the short-term securities interest rate benchmark for securities firms |
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Conducting audit services for the cybersecurity of securities investment advisory businesses |
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The formulation and supervision of standards and regulations for internal control and internal auditing in securities firms, specifically in TDCC's operations |
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886-2-2514-1296 886-2-2514-1341 |
Conducting audits of shareholder service agencies' operations, including the examination of procedures for shareholder meeting proxy solicitation, as well as addressing inquiries related to shareholder service operations |
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886-2-2514-1146 886-2-2514-1104 |
Conducting operations related to Anti-money Laundering and Counter-Terrorism Financing Screening Platform (the AML/CFT), as well as operating and implementing the reporting and inquiry systems of the Company Transparency Platform (the CTP) |
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Legal Affairs & Compliance |
886-2-2514-1122 |
Providing Opinions on Compliance, Rules and Regulations, and Contracts and Handling Such Issues |
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886-2-2514-1195 |
Responding to Inquiries from Investors and External Units |
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Finance |
886-2-2514-1255 |
Processing the Participant Fee-Related Business |
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Internal Auditing |
886-2-2514-1373 |
Supervision of the Company's Implementation of Internal Control Systems |