Quality Customer Services
TDCC takes asset safety protection measures to safeguard customers' equities and privacy and ensure the safety of our service foundation. TDCC takes a customer-centered approach and develop careful and value-added services for our customers. In addition to setting up hotlines and customer service counters, TDCC also established a training platform on which users can take online courses and download related materials including those in the form of videos and audio, making sure customers can get updated information and excellent service.
Customer Satisfaction Survey
In order to grasp and understand the customer quality requirements on the products and services, we survey the satisfaction of correspondents according to five categories of respondents from securities, bonds, tickets, domestic and foreign funds and stock affair service agencies. In 2018, a total of 260 satisfaction questionnaires were distributed, and 250 valid questionnaires were collected. The overall satisfaction degree reached 90.47 points. Various categories of users give the highest assessment to the "Corporate Image Value" of TDCC, reaching 91.80 points, while the overall average score of the "Customer Service" part was 91.18 points. In the "Merchandise Service and Information Performance" part, the overall average score is 90.05 points, and the average scores of all three have a positive affirmation with over 90 points, indicating that the current businesses and services of TDCC are generally appreciated by users.
Personal Information Protection
Because of our business, TDCC has documents of many investors. Therefore, information security is our top priority. We introduce a complete investment protection system to safeguard entities of customers and ensure information and communication security. TDCC has implemented Taiwan Personal Information Protection and Administration System (TPIPAS) since 2012 and achieved dp.mark issued by the Ministry of Economy after verification of professional institution in 2013. We pass that verification every year to maintain the validity of the dp.mark. We received no complaints of violating customer privacy or losing any material in 2018.