In recent years, the COVID-19 pandemic has accelerated every industry’s digital development worldwide. This transformation has not only changed people’s way of life and economic model but also brought about significant changes in financial service models. TDCC, the primary back office of Taiwan’s capital market, has responded to the financial environment transformation and the arrival of the digital age. Taking big data as its base and Fintech as its technology, the company has promoted financial services to become digitalized, precise, agile, and intelligentized. In addition, in compliance with the implementation of material policies “Capital Market Roadmap” and “Fintech Development Roadmap” in 2021, TDCC has utilized its core competency Fintech and actively developed digital innovation, creating measures such as TDCC e-Passbook, Platform for Shareholder Meetings with Video Conferencing as Assistance, ESG Dashboard, Bonds and Bills Transaction Note Blockchain, and Pension Platform. These achievements have contributed to constructing the digital infrastructure of Taiwan’s financial market.

In 2021, with the collective effort of all the TDCC personnel, the company obtained spectacular achievement: pre-audit revenues reached NT$10.033 billion, profit after tax reached NT$6.096 billion, and EPS reached NT$14.03, with revenues and EPS reaching their peaks once again.

With regard to promoting digital transformation, the user number of the TDCC e-Passbook APP has reached 3.02 million. Now investors can inquire about the information of their securities inventory across different securities companies. In addition, to satisfy investors’ needs of keeping updated with their securities and payment transaction and balance information in their accounts and to comply with the open backing policy in the Capital Market Roadmap, TDCC has served as the Third-Party Service Provider (TSP) and worked with 11 banks since April 27, 2021. Investors can check their own savings accounts across different banks through TDCC e-Passbook and enjoy more comprehensive digital services from TDCC.

In addition, to follow the “open securities” policy in the Capital Market Roadmap, TDCC has cofounded the “Open Securities Steering Committee” to help perfect the structure and regulations, integrate industry resources, and improve domestic development and application. In addition, TDCC has taken the lead to apply Blockchain technology to the negotiated bonds and bills transaction confirmation and document transmission services at its business units. This technology has solved the problem that required human labor or postal delivery for settlement in the fixed income product market over the past 30 years, facilitating the overall operation efficiency.

As for Big Data development, TDCC has analyzed the data in its core systems, including stocks, bonds, bills, funds, and cross-border assets through big data and provided the fund market and others with visualized, interactive supervisory information since 2018. So far, there have been services for more than 30 business application projects. Besides, under the Authority’s mandate, TDCC constructed the Bills Regulatory Reporting System, which went live at the end of June in 2021 and assisted the Authority with precise supervision.

Regarding fund services, TDCC supervised FundRich to implement the Relife Project in 2019 and 2020, successfully leading the unprecedented trend of retirement financial planning. Furthermore, in compliance with the Capital Market Roadmap, TDCC collaborated with financial institutes, collected efforts from industries, officials, and universities, and launched the Pension Platform in September 2021. The platform provides mutual funds suitable for long-term pension savings as well as life and health insurance products. Through the integration of education and charity, TDCC plans to raise more younger generations’ awareness of the aging society and retirement planning to realize financial inclusion.

In the aspect of improving corporate governance and ESG, TDCC efficiently stipulated Disease Prevention Operating Guideline for Shareholder Meetings for COVID-19 under the Authority’s supervision, enabling 1,930 corporations to convene shareholder meetings smoothly. During the pandemic warning period, the company actively promoted electronic voting through different forms of media. The total number of electronic votes and rights increased compared with the previous year, and the ratio between electronic voting and shareholder meeting attendance shares was 62.7%, reaching an all-time high once again. Besides, while the securities market was faced with the pandemic, and all shareholder meetings of public companies were unprecedentedly deferred, it only took TDCC more than two months to launch Platform for Shareholder Meetings with Video Conferencing as Assistance successfully. A total of 17 companies used the platform last year, and TDCC has become the forerunner, leading Taiwan’s shareholder meetings into the digital era. Also, TDCC’s “TDCC IR Platform” collaborates with major global ESG research institutes, incorporating international ESG rating agencies’ rating information and results of domestic companies’ corporate governance and revealing them on the platform. The platform indeed helps elevate Taiwan’s international recognition in corporate governance.

Regarding international exchange, TDCC has still been actively involved in global activities through video conferences and other forms during the pandemic. In addition, to provide ACG members with opportunities to communicate and learn from one another during the COVID-19 pandemic, TDCC came up with the novel idea of holding ACG online exchange week in 2021, with 29 institutes and over 300 attendees joining the event. Lastly, TDCC has also been invited to the Asian and Oceanian Stock Exchanges Federation (AOSE), sharing the development and application of the IR platform, which significantly elevated Taiwan’s international visibility.

As for corporate social responsibilities, TDCC has been promoting education in remote areas and extending care for the disadvantaged. The company has won the Asia Responsible Entrepreneurship Award, the first Taiwan Sustainability Action Award (TSAA) from Taiwan Institute for Sustainable Energy, TCSA Taiwan Corporate Sustainability Award’s Corporate Sustainability Report Platinum Award and Growth Through Innovation Leadership Award, the Promoter Award from Sports Administration, Ministry of Education, and the Arts and Business Award from Ministry of Culture. These honors demonstrate the long-term social charity TDCC has been devoted to and the action through which the company realizes its corporate social responsibilities.

In respect of internal competency improvement, TDCC has introduced agile development, robotic process automation (RPA), and knowledge management platform so that the company can adapt with flexibility and enhance resilience in response to the fast-changing market. For the next stage, TDCC is planning for the innovation in each application system service to improve its operating effectiveness, service breadth, and depth. In addition, facing the enormous challenge of information security, TDCC will continue reinforcing information security joint defense, consolidating information security resilience through active information security surveillance and various automated tools to maintain the stability of capital market operation.

As Sherman Lin, Chairman & CEO of TDCC, indicates, the core values of TDCC are “altruism” and “seeking the common good.” The company employs new technology to elevate its core and innovative businesses and establishes partnerships with global CSDs and ESG institutes, facilitating systems and connecting Taiwan to the international community. Besides, TDCC is expected to play a constructive key role in financial policies. The company will expand its diversified business and cross-origin resource sharing landscape to actively construct a digital financial ecosystem and promote the sustainable transformation of Taiwan’s market.