Taiwan Depository & Clearing Corporation

To enhance the digital experience for shareholders, the Taiwan Depository & Clearing Corporation (TDCC) continues to promote the digitization of shareholder services. On May 19 this year, TDCC officially launched the eCounter platform, allowing shareholders of public companies to open accounts, update basic information, and handle various shareholder-related tasks online—eliminating the need to visit transfer agents in person. Recently, the number of companies that have signed up to use the platform has surpassed 2,000, highlighting the platform’s growing adoption across the market.

Bing-Huei Lin, Chairman of TDCC, stated that eCounter, developed through inter-agency collaboration between the Financial Supervisory Commission (FSC) and the Ministry of Digital Affairs (MODA), is the first digital platform launched after the amendment of the Electronic Signature Act. It leverages electronic certificates and digital signature technology and is provided free of charge to all public companies and their shareholders, aligning with the principles of inclusive finance. Shareholders with a valid electronic certificate can complete identity verification and submit applications entirely online, significantly streamlining the process.

Previously, shareholders who wished to update their account information—such as the bank account for receiving dividends—had to go in person to different transfer agents based on their investment holdings or apply via mail. This was often time-consuming and inefficient. With eCounter, shareholders can complete these tasks at home using a computer, saving time, reducing paper use, and lowering carbon emissions from travel—further supporting sustainable practices.

Since its launch, eCounter has received a huge response from the market. Within just three months, over 2,000 TWSE/TPEx listed companies and emerging stock companies have signed contracts to adopt eCounter. During the same period, shareholders submitted over 20,000 service requests via eCounter, with the majority (around 80%) related to updating bank account details for cash dividend deposits. This helps shareholders avoid interbank transfer fees and reflects the growing preference for digital channels in shareholder services.

To support a high-efficiency, low-carbon capital market, TDCC has integrated a full suite of digital shareholder services, including eVoting, eMeeting, eNotice, and eCounter. Together, these form a comprehensive one-stop Stockservices Platform, building a complete digital ecosystem for shareholder services and marking a major milestone in ESG and sustainable development.