Taiwan Depository & Clearing Corporation

To keep pace with the mobile digital trend and enhance convenience for investors applying shareholder affairs services, TDCC has planned and developed the mobile version of eCounter service. The service was approved by the Financial Supervisory Commission (FSC) on October 8, 2025 and is scheduled to officially launch on December 29.

In addition to using a computer, investors will be able to log in via smartphones or tablets using a Taiwan Fast IDentity Online (TW FidO) or a TWCA digital signature certificate obtained through the “ePassbook App”. From 7:00 a.m. to midnight each day, users can complete account opening, update personal information, and conduct other shareholder affairs anytime and anywhere—ushering in a new era of mobile digital shareholder affairs service.

Since the launch of the desktop version of the eCounter service on May 19, it has received enthusiastic responses from both investors and issuing companies. As of December 25, a total of 2,071 listed and public companies have signed up for the service. Investors have submitted nearly 35,000 online applications through eCounter, with bank account change requests accounting for more than 70% of the total. The service significantly reduces the time and transportation costs associated with visiting shareholder service agents in person, offering a secure and convenient digital service experience.

Bing-Huei Lin, Chairman of TDCC noted that surveys show as many as 94.9% of Taiwanese people are accustomed to accessing the internet via mobile. The launch of the mobile version of eCounter service not only meets investor needs but also further strengthens the “eService” ecosystem. It enables shareholders to complete shareholder service applications via mobile devices regardless of location, delivering an enhanced user experience.

Chairman Lin emphasized that TDCC is advancing the dual goals of “Digital Finance and Sustainable Governance” through innovative thinking and will continue to expand eCounter’s functionality. Planned enhancements include services such as private transfers, inheritance, gifting, pledging, and physical stock loss reporting, aiming to comprehensively meet shareholders’ diverse needs and to work together with issuing companies and shareholders toward a more efficient, secure, and low-carbon era of smart shareholder affairs service.